Question 1

How can I report a bug or issue with a tool?

Accepted Answer

We take tool issues seriously. Please use the contact form above with 'Bug Report' as the subject, include the tool name, steps to reproduce the issue, and any screenshots if possible. Our team typically responds within 24-48 hours.

Question 2

Do you offer API access for your tools?

Accepted Answer

Yes! We provide API access for many of our tools to enterprise customers. Please reach out to our sales team at api@onlinetoolpot.com with your requirements and expected usage volume, and we'll get back to you with pricing and documentation.

Question 3

What is your response time for support queries?

Accepted Answer

Our standard response time for support queries is within 24 hours on business days. For premium customers, we offer priority support with response times as fast as 2 hours during business hours.

Question 4

Can I request a new tool to be added?

Accepted Answer

Absolutely! We love hearing tool ideas from our users. Use the contact form with 'Tool Request' as the subject and describe the functionality you'd like. If we implement your idea, we'll give you free access to our premium tier for 6 months!

Question 5

Is my data secure when using your tools?

Accepted Answer

Yes, security is our top priority. We never store your uploaded files or data permanently. All processing happens in real-time and data is deleted immediately after your session ends. We also use industry-standard SSL encryption for all data transmission.

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